Frequently Asked Questions

Send your vehicle requirements via WhatsApp or our contact form. Include make/model, year range, budget, quantity, and destination port. We'll reply within a few hours with options. No account or complex forms needed — a WhatsApp message is enough.

We primarily work with businesses buying vehicles for resale. We're not the right partner for individual buyers. Whether you're a small dealer ordering 2–3 vehicles or a larger operation with monthly orders, we're happy to talk.

At minimum: vehicle type or model, budget per unit, quantity, and destination port. The more specific you are, the better we can match — but a broad brief works too and we can narrow it down together.

No strict minimum. We've handled single-vehicle and 20+ unit orders. Larger orders are more cost-effective proportionally. We'll always be upfront about what makes commercial sense.

We charge a sourcing fee per vehicle, built into the total quoted price. The price you approve is the price you pay for the Japan side. Import duties and taxes in your destination country are separate and your responsibility.

Our all-in quote covers: auction purchase price, buyer's premium, domestic transport in Japan, export documentation, and ocean freight to your destination port (CIF). It does not include destination import duties, local port handling, or inland transport within your country.

We invoice in USD or JPY and accept international wire transfers (T/T). We do not accept cash, cryptocurrency, or PayPal for commercial orders.

Payment is due after you approve your selected vehicles and before we proceed to auction. We don't ask for money just to search. Once you confirm and pay, we go to auction within 1–2 business days.

We typically source Grade 4 and above (4, 4.5, 5, S) — vehicles with minimal cosmetic damage and sound mechanical condition. Grade 3.5 or 3 is available on specific request for budget-sensitive markets.

Japan's auction inspection system is widely regarded as the most rigorous in the world. Vehicles are inspected by trained assessors before each sale using a standardised format across all major networks. The grading is generally very reliable. We always review sheets carefully and flag anything inconsistent before presenting options.

Yes. The more specific your requirements, the longer the search may take. Some combinations are rare in Japan, so we'll tell you upfront if your spec will be difficult to find at your budget.

Many Japanese vehicles include a service booklet documenting dealership maintenance. We request this where available. However, not every auction vehicle retains full service history, so we don't guarantee it for every unit.

Transit times vary by destination: Mombasa ~4–5 weeks, Dar es Salaam ~4–5 weeks, Lagos ~5–7 weeks, Durban ~3–4 weeks, Tema ~5–6 weeks. Add 1–2 weeks for Japan-side processing. Total from payment to arrival is typically 6–10 weeks.

Most vehicles ship via RoRo (Roll-on Roll-off), the standard method for used vehicle exports from Japan. Container shipping is available on request — typically used for multiple vehicles or high-value units requiring extra protection.

Yes. Once the vehicle is loaded we provide the vessel name, voyage number, and bill of lading reference for tracking on public maritime sites. We also send proactive updates at purchase, export clearance, vessel departure, and estimated arrival.

You receive: Japanese Export Certificate, Bill of Lading, Commercial Invoice, Packing List, Deregistration Certificate, and the Auction Inspection Sheet. These cover standard import clearance requirements in most destination countries.

Shipping damage is covered under marine cargo insurance, which we include with every shipment. Photograph everything at the port before taking delivery and contact us immediately — we'll help file the insurance claim. Pre-existing issues accurately noted on the auction sheet are part of the condition you approved before purchase.

Once a vehicle is purchased at auction, cancellation is not possible — auction purchases are binding and immediate. Before payment, take as much time as you need to review options. After payment and purchase, the transaction is final.

We are a sourcing broker, not a manufacturer or dealership. Vehicles are sold in as-inspected condition based on the auction sheet. This is standard across the Japanese used vehicle export industry.